Virtual Customer Support Wanted

If you’re looking for an at-home job that pays real money for real work, you’ve probably seen a lot of ads that are “too good to be true.” They basically just want a warm body to fill a seat and make calls all day... or stuff envelopes... or something equally repetitive that you may or may not receive payment for.

Hot Topic Media is not looking for someone to just fill a job.

We want someone who has the motivation, the commitment and the skills to make the most of this opportunity. Someone who makes a personal commitment to giving top-quality, consistent performance because that’s just who they are.

Our company is NOT looking for temporary workers who bounce from job to job. We’ve worked hard to become a market leader in the self-help industry and we’re still growing. The only thing we need is more professional, proactive people to grow with us.

If this has caught your interest, our company information and job requirements are below. Read them over and if you can see yourself as part of an environment like ours, fill in your information at the bottom of this page and you will be directed to a link where you can send us your resume.>

Company Description

We are a market leader as well as a profitable Internet marketing company selling both electronic and physical products. Our goal is to develop an ongoing and deep understanding of our customers and provide them with the tools to be more successful in their lives. We’ve now expanded to providing the same top-quality support for other companies who sell similar products.

Job Description and Requirements

We're looking for a personable professional with a mind for business and an attitude for great customer service to work as a Virtual Customer Support Team Member.

Pay is $8.00 per hour to start and all possibilities for raises are based on performance. The first 90 days are a contracting period, but a full benefits package may be offered afterward.This is a full-time contract position, although after 90 days we may offer you a full-time employee position with BENEFITS. Medical, dental, vision, paid time off… real benefits for real work.

We offer flexible scheduling, and we prefer someone who would like to spread out their working time – early birds, night owls and everything in between.

Our customers receive a 24-hour turnaround on all their emails or calls, so we also need coverage on WEEKENDS.

We are looking for full-time help and we stay in contact with all team members throughout the day; good communication is essential for our growth here as well as yours. Going the extra mile does not go unrewarded.

Tasks include:

• Customer service interaction via email, telephone, and live support from our website

• Administrative services such as: Updating spreadsheets, data entry, providing daily updates of activities, and attending weekly team calls

• Delivering a WOW customer experience for multiple product lines

• In the search for employees, we need communication skills AND efficiency, so we require a short typing test. Please visit this link below to take the test. Your score can be submitted along with your resume.

http://www.typingtest.com/default.asp?m=1

What the job is NOT:

Sales-driven, cold-calling, or commission-based.

Part-time or limited to Monday through Friday.

What you need:

• A desire to interact with customers and provide quality service

• The ability to adapt to change and meet challenges

• Reliability, integrity and responsibility

• Math skills required

• Business skills preferred

• A high-speed Internet connection

• Windows machine or Parallel Program for Macs

• Microsoft Office 2003 or later (cannot start without this version)

• Highly Proficient in Excel

• Antivirus protection program

• Computer/Internet experience and skills

• Must have full home office (printer, fax, long distance phone)

Just fill in your name and e-mail address below and you will be directed to a confirmation page with a link to send in your resume.

This job has changed my life. When my son was born, who would later be diagnosed with a Pervasive Developmental Disorder, I began looking for a job that I could do from home. It seemed like everything I ran into was a scam, or telemarketing, which I do not enjoy. I ran across Hot Topic Media, and was absolutely THRILLED when they called me back and I began the interview process. I was skeptical, of course, because like I said, everything else was a scam. I was also leery of literally cutting my income in half, as my previous job was a fairly high salary. I did the math, though, and realized that even starting out at a lower wage, with the price of gas, daycare, clothes and lunches - I was not losing a dime. And the benefits are great, including PTO from a job that you work at home anyway! And the benefits to my family, especially my son, have been phenomenal. My son has blossomed with me being at home, and we recently had another baby as well. The family centered atmosphere here is WONDERFUL - everyone understands about kids climbing all over you and all the little hiccups that can arise because of that. Its great to have this flexible day, as well. If I need to work in the middle of the night, I can, or around nap schedules, driving kids to games, whatever may arise.

The people here make it easy to succeed as well. Everyone is VERY helpful, always available for questions and willing to jump in and lend a hand. I literally LOVE my job - I brag about it to people all the time and they are all like "Tell me what you DO!"

- V. Thomas

It took me 10 years to find a legitimate work at home job and it was well worth the wait. I still can't believe that I am part of a company where all the employees are virtually working together as one great team. If you are looking for a career with a well respected company where you can utilize your professional experience, have a challenge and opportunity for growth, all without leaving the comfort from your home, then this is the perfect work environment for you.

I'm going on 2 years with this company and being able to have my own career, make an income and have the flexibility of spending quality time at home with my children is priceless.

- D. Deinhardt

After nine years of working in corporate america as an Account Executive in Television, I had the luxury of taking some time off from the work force to enjoy my family. I soon found that planning play dates and being a school volunteer wasn't stimulating enough for me, and a friend referred me to a small company based out of Santa Monica, CA as a possible answer to my doldrums.

I admit, I was hesitant at first, not believing that you could actually have a career working solely from a home-based office. However, after being impressed through a series of professional interviews and learning more about the company; I took the plunge and joined the virtual workforce with Hot Topic Media.

Four years later, I can only say that I'm thrilled that I took the leap and joined the company. My role with the company has expanded to the point that I'm working in a fully professional capacity again and yet am still enjoying the luxury of working in my home. Hot Topic Media is an incredible group of professionals, not just a nameless faceless employer. The leadership team actually cares about and is committed to work/life balance and rewards work based on effort and results.

It's been a refreshing change, working here. If you're a "displaced professional" with talent to spare and looking for an outlet that will actually appreciate your efforts, I highly recommend the company.

- J. Birchfield

I always thought working from home was just a dream. I always wished it was possible, but never really believed it would happen. When I researched "work from home" opportunities, they turned out to be a disappointment... or worse, a scam. To my surprise and great excitement, working for Hot Topic Media is a real job that pays real money, and it's actually fun. But my excitement about this job goes so far beyond the "job" itself. It's the gift I have to be able to stay at home with my children, as well as earning a nice income.

Let’s walk through a typical day - say, as a working parent of small children. Get up at 5 AM, rush to get the kids ready and drop them off at daycare. Rush to your office job... but the overturned tractor trailer on the highway makes you late, and your boss is mad. You work till 5 PM (if you are lucky), sit through traffic and pick up your kids before the daycare charges you another late fee. You get home and throw something together for dinner. You've just spent your entire day PAYING a higher price than money could ever quantify. You missed out on time with your family that you can't get back... not to mention you are probably going to develop hypertension with all of that stress.

Now picture this. You wake up, have some breakfast and sit down with your pajamas on, a nice hot cup of coffee, and your computer. The kids are right there with you. All the while, you are WORKING and getting paid! Maybe that afternoon you want to take the kids to the park, so you head out. Did you have to take a day of leave to do this? No, because you choose when you work. You don't have to fight traffic, pay daycare, or miss out on your time with your family. It just doesn't get any better than this!

- H. Hamby

Working for Hot Topic Media has been a great experience for me and for my family. I've been able work for a company that strives to help their employees by training and developing their skills while being there to help my family as needed. The flexibility of this company creates the ultimate work/family balance. I feel like I have a career where I can offer ideas and develop areas of interest and continue to grow.

- S. Bores

I chose to find a work at home position because I have three small children, and getting a job in the city where I live with low pay and also having to pay child care is nearly impossible for me. My search was very challenging and frustrating for me. I applied for a job with Hot Topic Media, though I was bit skeptical because of all of the scams out there. I have to admit I fell for a scam or two, so I learned to be more cautious.

From the first time I was contacted throughout the interviewing process I became more at ease. The staff has been amazing - everyone is so nice and down to earth. Best of all we can relate to each other because many of us are working mothers. I was amazed at how nice everyone is - you just do not get this kind of treatment at work anymore. They make me feel welcome and comfortable with going to anyone for questions. I did not feel lost and left on my own to figure things out.

The thing I like about my job is that I can stay home with my children and work throughout the day or night because it is a 24/7 operation. I choose my own times when I would like to work, and there is always someone online to help. I also love the idea that I am saving so much by not paying child care. I have to say I have never worked for a company who really shows that they genuinely care about me and want to help me become successful. At first, my friends and family were in denial; they could not believe that this job was legit, that it was too good to be true. I have been here for almost 9 months and I am enjoying every moment of it.

What people need to know is that working from home can be challenging but it is well worth it. To do this job you must have self discipline, and desire to be a part of a team. Hot Topic Media understands that and does everything they can to help us maintain that balance.

- T. Nwokocha